Trust but Verify

The company should have a physical location you can see and verify on Google Street View. This proves they are established and accountable.

If you require storage, make sure the company’s physical location includes a dedicated warehouse facility. This ensures your belongings are kept safe, secure, and accessible when needed.

Always check that the company is a member of the British Association of Removers (BAR). This not only shows professionalism but also gives you financial protection — including a refund guarantee if the company ceases trading.

Ensure all staff are DBS (Disclosure and Barring Service) certified. This provides assurance that the people handling your home and belongings are trustworthy and reliable.

Moving can be stressful — that’s why your removals company should provide a direct landline number during working hours. Calls should be answered by real people, not diverted to voicemail.

Look beyond the company’s own claims. Read independent customer reviews to verify their reputation and service reliability.

Read our review here.

Don’t just take “fully insured” at face value. Some companies only insure their vehicles, not your belongings. Ensure they have comprehensive insurance covering your furniture and personal effects.

A professional company should have the correct size vehicles and equipment to handle your move efficiently, whether small or large.

Visit the company’s website to confirm they offer a range of different sized vehicles to suit moves of all scales — from small apartments to large family homes. This ensures they can match the right vehicle to your needs.