Website Terms & Conditions and Privacy Policy

Last updated: 09/01/2026

Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following Terms & Conditions and Privacy Policy, which together govern the relationship between you and JA Steel & Son Limited in relation to this website and our removals, storage, and related services.

1. Company Information

The terms “JA Steel & Son Limited”, “the Company”, “we”, “us”, or “our” refer to the owner of this website.

Company Name: JA Steel & Son Limited
Company Registration Number: 3777685
Registered in: United Kingdom

The term “you” refers to the user or viewer of this website.

2. Website Use – Terms & Conditions

2.1 General Information

The content of this website is provided for your general information and use only. It is subject to change without notice.

2.2 Accuracy of Information

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. Such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

2.3 Use at Your Own Risk

Your use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any services, products, or information available through this website meet your specific requirements.

2.4 Intellectual Property

This website contains material which is owned by or licensed to us, including but not limited to the design, layout, appearance, and graphics. Reproduction is prohibited other than in accordance with applicable copyright laws.

All trademarks reproduced on this website that are not the property of, or licensed to, the operator are acknowledged.

2.5 Unauthorised Use

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

2.6 Third-Party Links

This website may include links to other websites for convenience and information. These links do not signify endorsement, and we have no responsibility for the content of linked websites.

2.7 Linking to Our Website

You may not create a link to this website from another website or document without prior written consent from JA Steel & Son Limited.

2.8 Governing Law

Your use of this website and any dispute arising out of such use is subject to the laws of England, Scotland, and Wales.

3. Privacy Policy – Overview

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, contact us, or use our services.

This policy applies to all customers, including individuals and businesses, regardless of location.

4. Personal Data We Collect

4.1 Information You Provide

  • Name
  • Email address
  • Telephone number
  • Billing, collection, delivery, and storage addresses
  • Details relating to removals, storage, or related services
  • Correspondence, enquiries, feedback, and reviews
  • Payment information (processed securely by third-party providers)

4.2 Information Collected Automatically

  • IP address
  • Browser and device information
  • Website usage data
  • Cookies and similar technologies

5. How We Use Personal Data

We use personal data to:

  • Provide removals, storage, and related services
  • Prepare quotes, manage bookings, and fulfil contracts
  • Communicate with customers
  • Process payments and invoices
  • Request feedback and reviews
  • Improve our services, systems, and website
  • Meet legal, regulatory, insurance, and accounting obligations
  • Protect our business against fraud, misuse, or disputes

6. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate business interests
  • Legal or regulatory obligations
  • Consent, where required

7. Sharing Personal Data (Including Trustpilot & Third Parties)

We may share personal data with trusted third parties where reasonably necessary, including but not limited to:

  • Customer review platforms such as Trustpilot or similar services
  • Payment processors
  • IT, software, and website service providers
  • Storage partners, subcontractors, and logistics providers
  • Marketing and communications platforms
  • Professional advisers (legal, financial, insurance)
  • Regulatory or law enforcement authorities where legally required

Where review invitations are sent, limited personal data (such as name, email address, and service reference) may be shared solely for the purpose of requesting feedback.

We do not sell personal data.

8. International Data Transfers

Personal data may be transferred to and processed outside your country of residence where required by our service providers. Where this occurs, appropriate safeguards are applied in accordance with applicable data protection laws.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal data is restricted to authorised personnel only.

10. CCTV, Security & Monitoring

Our premises, storage facilities, and vehicles may be monitored by CCTV, dash cameras, GPS tracking, telematics, access control systems, and other security measures for purposes including:

  • Crime prevention and detection
  • Safety of customers, staff, and visitors
  • Protection of stored goods and company property
  • Incident investigation, insurance, and dispute resolution

CCTV footage and monitoring data:

  • Is used solely for legitimate business, safety, and legal purposes
  • Is not used for marketing
  • May be shared with authorised third parties such as insurers, legal advisers, security providers, or law enforcement where lawful
  • Is retained only for a limited period unless required longer for investigation or legal reasons

11. Storage Facility Access Controls

Access to storage facilities may be managed through physical keys, access codes, electronic systems, sign-in logs, or supervised access. Only authorised individuals are permitted entry, and access may be restricted at our discretion.

12. Vehicle Monitoring & Tracking

Company vehicles may use GPS tracking, dash cameras, or telematics to support safety, security, operational efficiency, and insurance requirements. Data collected is handled securely and retained only as necessary.

13. Communications & Record Keeping

We may record and retain communications, including emails, messages, and telephone calls, for quality assurance, training, contractual records, dispute resolution, and legal compliance.

14. Insurance, Claims & Disputes

Personal data may be processed and shared as reasonably necessary to manage insurance cover, investigate claims, resolve disputes, or enforce contractual rights.

15. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver services
  • Meet legal, regulatory, contractual, and insurance requirements
  • Resolve disputes

Data is securely deleted or anonymised when no longer required.

16. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

Requests should be made using the contact details below.

17. Marketing & Reviews

We may contact customers regarding service updates, feedback, or review requests. Marketing communications will only be sent where permitted by law. You may opt out of non-essential communications at any time.

18. Children’s Data

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

19. Automated Decision-Making

We do not use personal data for fully automated decision-making or profiling that produces legal or similarly significant effects.

20. Limitation of Liability (Website & Data)

While reasonable steps are taken to maintain security and accuracy, we do not guarantee that this website will be free from errors, interruptions, viruses, or vulnerabilities. Use of the website is at your own risk.

21. Business Transfers

In the event of a business sale, merger, restructuring, or transfer of assets, personal data may be transferred to relevant third parties subject to appropriate safeguards.

22. Severability

If any provision of these Terms & Conditions or Privacy Policy is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms & Conditions and Privacy Policy constitute the entire agreement between you and JA Steel & Son Limited relating to website use and data handling.

24. Changes to This Policy

We may update this document at any time. Changes will be posted on this page and the “last updated” date amended accordingly.

25. Contact Information

If you have any questions or concerns regarding these Terms & Conditions or how your personal data is handled, please contact:

JA Steel & Son Limited
Email: cs@jasteelandson.co.uk
Phone: 020 8364 7007

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